Refund policy

Refund & Returns Policy

Last updated: August 5, 2026

We want you to feel good about your first order — that's why every Dawnwell purchase is backed by our 30-day happiness guarantee.

30-day happiness guarantee

Try your first bottle for 30 days. If it isn't the right fit, email us within 30 days of delivery and we'll make it right with a refund or a replacement — no long forms.

How to start a return or claim

Email newdawncare01@gmail.com with:

Your order number
A brief note on what wasn't right
For a damaged, defective, or incorrect item: a clear photo of the product and packaging

We review every request within one business day.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we'll send a replacement or issue a refund at no cost to you. You usually won't need to ship anything back unless we ask.

Refund processing

Approved refunds are issued to your original payment method, typically within 5–10 business days. Your bank or card provider may take additional time to post the funds.