Shipping policy

Shipping Policy

Last updated: August 5, 2026

At Dawnwell, we're committed to getting your order to you quickly and safely.

Where we ship from

All Dawnwell orders are fulfilled and shipped from our fulfillment center in the United States. Our products are made in the USA in a GMP-certified facility.

Free shipping

Enjoy free U.S. standard shipping on all orders over $75. The discount is applied automatically at checkout — no code needed. Orders under $75 are charged a flat standard shipping rate shown at checkout.

Order processing

Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays are processed on the next business day.
You'll receive a shipping confirmation email with tracking as soon as your order ships.

Shipping destinations

We currently ship to customers in the United States and Canada.

Estimated delivery times

United States

Standard shipping: typically 3–5 business days (up to 5–8 business days).

Canada

Standard shipping: typically 3–5 business days (up to 5–8 business days).

Delivery times are estimates and may vary due to carrier delays, weather, holidays, customs processing, or other circumstances beyond our control.

Tracking your order

Once your order ships, you'll receive a tracking number by email. Tracking may take up to 24 hours to become active.

Customs & import fees (Canada)

Orders shipped to Canada may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.

Incorrect shipping address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided and the order is returned to us, additional shipping charges may apply before the package can be reshipped.

Lost, stolen, or damaged packages

If your package is lost, stolen, or arrives damaged, please contact us at newdawncare01@gmail.com within 7 days of the expected delivery date, and we'll work with the carrier to make it right.